![]() When you are certain you have all updates from Windows updates by allowing them to automatically run, and do not have the bad update. If you manually run them you will be offered KB4549951 again. If they aren't let Windows updates run on its own. Check for the errors concerning memory corruption being present. Perform the removal only scenario and reboot. When you have done so and have things going nicely R&R your Norton product again. Roll back the computer to a date (restore point) PRIOR to that date. Backup anything important that you've done on the computer from the time of the KB4549951 installation to present. The report states that the update cannot be found. I then ran an elevated command prompt (run as admin) with the assigned argument to remove. It DOES NOT show in Control Panel under "View installed updates". Windows memory diagnostics don't always catch bad memory passes.įWIW!!! My Windows 10 updates history DOES show the update in question as installed. This part of your crash log "fffff804`28880000 fffff804`2888a000 SymELAM.sys" suggests memory is the cause.īoot your computer into selective startup as suggested before, when done. Both these suggestions are simply that, suggestions. BugCheck 1A can be anything from failing hardware, IE bad memory modules to drivers. The second article was referencing performing selective startup to troubleshoot on your end side of things. I am banking on KB4549951 as the root cause of the issue. Norton being referenced in the crash report as being what was caused to crash doesn't necessarily indicate it as the cause. You most certainly don't have to remove it, I am suggesting that you do as a matter of determining if it is the cause. Not all the issues being seen are the same but ARE related to KB4549951. KB4549951 was the April patch Tuesday cumulative update referenced in the article I posted which is causing blue screens and boot issues for Windows users. TarekAsh. KB4550945 was an "optional" update which came after the April patch Tuesday. Probably caused by : SRTSP64.SYS ( SRTSP64+c5c1 ) Windows 10 was giving a blue screen 2-3 times a day with messages AP Index Mismatch, Faulty hardware corrupted page, System thread exception not handled, Kernel data inpage error. System Service Exception, SRTSP64.SYS, and Memory Management.īugCheck 1A,
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